Thank you for choosing Wrna Digital. We aim to provide you with the best branding experience possible. However, we understand that there may be circumstances in which you need to request a refund. This Refund Policy outlines the terms and conditions for requesting and processing refunds for our products and services.
1. Eligibility for Refunds
- Cancellation within Grace Period: Full refunds will be provided for any service canceled within 48 hours of booking, provided no substantial work has already been initiated.
- Non-Start of Service: If a service has not commenced due to our inability to begin the work, a full refund will be issued.
- Dissatisfaction with Service: Partial refunds may be considered on a case-by-case basis if services rendered do not meet agreed-upon standards or expectations, provided the claim is made within 7 days after delivery.
- Error in Service Provision: If there is a significant error or deviation from the service specifications agreed upon, eligible for a partial to full refund depending on the severity of the issue.
- Force Majeure: In the event of unforeseen circumstances beyond either party’s control (natural disasters, government actions, etc.), clients may be eligible for a full or partial refund, subject to review.
- Non-delivery of Promised Deliverables: Full or partial refunds may be issued if we fail to deliver the agreed-upon deliverables within the stipulated timeline without a valid reason.
2. Non-Refundable Item
- Custom Services: Any services customized to client specifications, such as personalized branding proposals, cannot be refunded once work has commenced.
- Deposits: Initial deposits are non-refundable as they cover preliminary expenses and resource allocation.
- Downloadable Materials: All digital products including guides, templates, and training materials are non-refundable once downloaded.
- Completed Services: Services that have been fully delivered and accepted by the client are non-refundable.
3. Refund Process
To request a refund, please follow these steps:
- Contact Us: Send an email to team info.wrnadigital@gmail.com with your refund request. Include your full name, order number, and a brief explanation of the reason for your request.
- Review: Our team will review your request and respond within 3 days.
- Processing: If your refund request is approved, we will initiate the refund process. Refunds may take 7 days to reflect in your account, depending on your payment method.
4. Cancellation of Subscriptions
If you wish to cancel your subscription to Wrna Digital. You can do so at any time. However, please note that the subscription fees are non-refundable, and you will continue to have access to the content until the end of your subscription period.
5. Contact Us
- Email: info.wrnadigital@gmail.com
- Phone: +6010 202 0330
6. Changes to this Policy
Wrna Digital Sdn. Bhd. reserves the right to update or revise this refund policy at any time. Please check this page periodically for any changes.
By using our services and purchasing our products, you agree to abide by this refund policy.
